To become Quality Service Certified, I completed a Quality Service training program, passed a written examination, and signed a commitment to follow a prescribed service delivery process-guaranteeing its delivery and agreeing to have every one of my clients surveyed to evaluate my performance. I continue to maintain my Quality Service Certified status by actually delivering exceptional service, as measured by the customer satisfaction survey sent following the closing. Because the survey process is administered and results compiled by an outside neutral party, prospects and clients have confidence that the feedback is candid and trustworthy. Past customers are the most credible critics in the world.